Golden ToolRefund Policy
Last updated: November 9, 2026
60-day money-back guarantee
Every Golden Tool purchase is covered by a 60-day, no-questions-asked money-back guarantee. If Golden Tool is not for you, ask for a refund within 60 days of the purchase date and you will get your money back.
What is covered
- Golden Tool (the app), Lifetime Access and every add-on, each on its own order.
- The request must be made within 60 days of the original purchase date of that order.
- Everything we sell is digital. There is nothing to return.
- One refund per product per customer.
How to request a refund
- Find your order ID in your purchase confirmation email, or on the charge on your statement.
- Email us at office@nevian.io with the subject "Refund request", your name, the purchase email and the order ID. We process it the same business day.
Timing
We confirm the request by email and the amount is returned to the original payment method, usually within 10 business days. How quickly it appears depends on your bank or card issuer.
After a refund
Access to the refunded product ends. Your remaining data in the app stays available for export if you still have an active purchase; if the refunded product was Golden Tool itself, the account becomes read-only and you can still export your data.
After the 60-day period
Requests after the window are reviewed case by case. We cannot promise a refund after 60 days, but write to us and we will do our best to help.