Buyer Support

I can't sign in

Open the app and sign in with the exact email you used at checkout. The first time, you receive a one-time code by email (check spam); after that you create a password. Forgot the password? Choose "First time here, or forgot your password?" and a new code is sent.

I bought an add

I bought an add-on and it is still locked

#8209;on and it is still locked

Add-ons unlock on the account whose email matches the purchase. Sign out and back in with that email. If it still shows as locked, email us the order ID from your confirmation email and we will fix it the same business day.

I want a refund

Every order has a 60-day money-back guarantee. Email us with your order ID and we handle it. Details: Refund Policy.

I want my data deleted

You can erase everything yourself in the app under Settings → Data. To delete the account itself, email us from the account's address and it is done within 30 days.

Something is broken

Tell us the device, browser and what you were doing. A screenshot helps. We read every message.